FAQs about electronic payments

In this document, you will find a section of questions and answers that will help your users to clarify their doubts about electronic payments processed through Placetopay. Remember to include them on your website.

What is Placetopay?

Placetopay is the electronic payment platform used by Sunrite Farms Ecuador to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

How can I pay?

In the Payment portal of Sunrite Farms Ecuador you will be able to make your payment with the means enabled for such purpose. According to the payment options chosen by the merchant, you will be able to pay through Diners, Discover, Visa and MasterCard; of all the banks with current payment.

Is it safe to enter my banking information in this website?

To protect your data, Sunrite Farms Ecuador delegate to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international PCI DSS security standard for credit card transactions. It also has SSL security certificate issued by GeoTrust a Verisign company, which guarantees secure communications by encrypting all data to and from the site; in this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the certifying authority and the address bar turns green. These features are immediately visible and give assurance and confidence to complete the transaction on Placetopay.

Placetopay also features constant monitoring by McAfee Secure and email signing with Certicamera.

Placetopay is a brand of the Colombian company EGM IngenierĂ­a Sin Fronteras S.A.S.

Can I make the payment any day and at any time?

Yes, at Sunrite Farms Ecuador you can make your purchases online 7 days a week, 24 hours a day, just a click away.

Can I change my payment method?

If you have not yet completed your payment, you can go back to the initial step and choose the payment method you prefer. Once the purchase is complete, it is not possible to change the payment method.

Does paying electronically have any additional cost for me as a buyer?

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

What should I do if my transaction was not completed?

In the first instance you should check if you received a payment confirmation email in your email account (the one registered at the time of payment), in case you did not receive it, you should contact roses@srfcc.com to confirm the status of the transaction.

In case your transaction has declined, you must verify if the account information is valid, is enabled for non face-to-face purchases and if you have available credit or balance. If after this, you continue with the declination you should contact Sunrite Farms Ecuador. Ultimately, you can forward your request to servicioposventa@placetopay.ec.

What should I do if I did not receive proof of payment?

For each transaction approved through Placetopay, you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment. If you do not receive it, you can contact us by phone +1 800 368 1268 or email roses@srfcc.com, to request that the receipt be forwarded to the same email address registered at the time of payment. Ultimately, you can send your request to servicioposventa@placetopay.ec.

I didn’t receive the product I bought, what should I do?

You should check if the transaction was successful in your bank statement. If so, you should review our shipping policies on our website to identify delivery times.

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